Terms of use
Dear Users,
By using our website, you confirm that you have read, understood, and accepted these terms of use (hereinafter referred to as the “Terms”).
Dermamedica doo Sremska Mitrovica reserves the right to modify the Terms at any time by updating this text. We recommend visiting this webpage periodically to check if the Terms have changed since your last visit.
Website Usage
The content published on the drkozarev.com website is owned by Dermamedica doo Sremska Mitrovica and may only be used for non-commercial purposes, while all copyright notices must be respected.
If you wish to use the content published on this website for purposes other than those stated here, please contact us for permission.When using our website, you are prohibited from interfering with or disabling any security features on the site, or functionalities that prevent or restrict the use or copying of available content. You may not post or transmit any material that is threatening, defamatory, obscene, offensive, pornographic, or abusive, nor material that may incite racial hatred, harassment, or cause any discomfort through violations of privacy, trust, discriminatory, threatening, or provocative comments. Users are also prohibited from providing false information regarding personal data in your profile, using another person’s personal data without permission, or falsely representing that you are acting on behalf of a third party, company, or organization. It is forbidden to engage in any illegal behavior, modify, interfere, intercept, or hack the website with the aim of disabling it or use specialized programs to download content from the site.
Personal Data Protection Statement
To successfully process your order, we require certain data, such as your name, address, email, and contact number.
On behalf of Dermamedica, we commit to protecting the privacy of all our customers. We collect only essential information about customers/users and data necessary for business operations and user information in accordance with good business practices to provide a quality service. We offer customers the choice, including the decision to unsubscribe from mailing lists used for marketing campaigns. All user/customer data is strictly stored and accessible only to employees who need this data for their job. All employees are responsible for respecting privacy principles.
By accepting these Terms, you give express consent for Dermamedica, its affiliates, and business partners to collect, process, and exchange the data stated in the order form, as well as order information for customer care, marketing, or handling complaints. All shared information is secure, and we will not misuse or sell it under any circumstances.
By accepting these Terms, you acknowledge that you are aware of your right to withdraw this consent at any time.
Right to Information
If you have any questions regarding our privacy policy or how we handle your personal data, please contact us at dermam@eunet.rs. Upon receiving your request, we will inform you as soon as possible – in writing and in accordance with applicable legal regulations – which of your personal data was collected during your visits to the drkozarev.com website.
Consent
By providing your email address, you consent to receive notifications and documentation in electronic form, sent to the email address provided. Dermamedica will communicate with you via email or notifications published on this site, and in special cases by phone.
Confidentiality of Transaction Data
When entering credit card data, confidential information is transmitted over a secure (encrypted) public network using SSL protocol and PKI systems, as the most modern cryptographic technologies. The security of data during purchase is guaranteed by the card payment processor ChipCard a.d Belgrade, so the entire payment process is conducted on ChipCard’s pages. At no time are credit card details available to our system.
Product Description
Dermamedica strives to describe all products as accurately as possible, but does not guarantee that all product information or images are 100% accurate, complete, reliable, and error-free. If a product you purchased differs from the information provided on the site, you may return it in an unused condition with all documentation received with it within 14 days from the delivery date, and we will refund you.
Product Prices
All prices displayed on our website are in dinars, with VAT included. We commit to delivering the product at the price you were informed of when confirming your order, and any subsequent price changes for specific products you ordered will not affect the value of your purchase.
Depending on the final value of your order, shipping costs may be included in the displayed price (free delivery) or charged additionally, about which you will be informed when creating the order form.
For more information on shipping costs, please refer to the "Delivery" section.
Currency Conversion Statement
All payments will be made in the currency of the Republic of Serbia – dinar (RSD). For informational purposes, prices in other currencies are displayed using the middle exchange rate of the National Bank of Serbia. The amount charged to your card will be expressed in your local currency through conversion based on the rate used by the card organizations, which is not known to us at the time of the transaction. As a result of this conversion, a slight difference from the original price stated on our site may occur.
Delivery
We strive to meet our users' needs and provide free delivery of ordered products. Shipping costs for orders under 1,500 dinars will be charged separately at 500 dinars.
Delivery is only available within the Republic of Serbia, excluding Kosovo and Metohija. Deliveries are not made on Sundays.
NOTE: We recommend that you check the condition of the shipment before accepting it.
It is crucial to inspect any visible transport damage on the packaging before accepting the shipment. If you notice damage to the packaging, please ask the courier to wait while you open the package to check whether the delivered items were affected.
If you fail to inspect for damage before accepting the shipment, we recommend contacting the courier service within 24 hours of delivery to file a damage report. By following this procedure, your rights will be protected in the most efficient way.
Orders placed Monday through Friday by 4 p.m. will be delivered within two business days, while weekend orders will be delivered within four business days.
Payment Method
Payment is made to the courier service upon delivery. You pay exclusively in cash to the courier delivering the package.
Complaints
If you are dissatisfied with the delivered product, we will make every effort to resolve your complaint in accordance with applicable legal standards.
For detailed information, please refer to the Notification on Consumer Complaint Conditions and the Procedure for Handling Complaints. You can download the complaint form here. For any questions or concerns, feel free to contact us at 011 630 4070.
Returns and Contract Withdrawal
If, upon receiving the shipment, you find that Dermamedica mistakenly delivered an item you did not order, or if you received and were billed for an additional product not ordered, or if you simply changed your mind and wish to withdraw from the purchase, you have the right to return the disputed items, and we will refund your money or replace the product at your request.
The conditions under which we allow a return are as follows:
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The returned item must be unopened and unused.
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No more than 14 days have passed since delivery (including non-working days).
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You completed and sent us the Unilateral Withdrawal Form via email at dermamedica@gmail.com.
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Dermamedica confirmed receipt of the Unilateral Withdrawal Form.
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You packed the item for transport in a way that minimizes the risk of damage during transport.
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All documents provided at delivery (receipt, delivery note, etc.) are included with the item.
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Dermamedica has confirmed receipt of the item eligible for a refund.
Within 14 days of receiving the undamaged item, Dermamedica will refund the paid amount to the account specified in the Unilateral Withdrawal Form.
NOTE
Dermamedica is not responsible for damages resulting from improper packaging of items for return. If the product is damaged due to improper packaging, you will not be able to exercise your right to withdraw and receive a refund. Therefore, please ensure that items intended for return are properly packaged.
The cost of returning purchased products to the seller is borne by the buyer.
Changes to Terms and Conditions
Dermamedica reserves the right to change any of the above terms.
Registered users will be informed of any changes to these terms via their registered email address. It is assumed that users are aware of the updated terms with each subsequent order after the notification is sent.
Statement of Unilateral Withdrawal DK
(download here)